Frequent Asked Questions
We answer your queries as we care.
Shipping Information
Yes, you can track your shipment online as all our shipments within India are sent through reputed courier companies like DTDC, TrackOn, FedEx, Aramex and many more. As soon as the product is dispatched from our warehouse, you shall receive an email with the tracking ID and instructions guide.
Our courier partners typically deliver orders to metro cities in India within 3 days. For non-metros they are believed to take 2 to 7 days in delivering the product from the date of dispatch. In case of any doubt, we request you to connect through WhatsApp live chat with us or call us at +91-83988-44-888.
We ship to 190+ countries and territories - all the big and small countries. Even, we offer free shipping worldwide for all orders above INR 2,00,000 (Approximately USD 2617 as on 20-April-2022).
All our shipments are packaged with great care in durable, tamper-evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.
Payment
On IkkaJewels.com, the following payment methods are available for you to make payment: Pay on delivery Credit/Debit card Net Banking Unified Payment Interface (UPI) Easy Monthly Installments (EMI). The details regarding the various payment methods are available here. For any issue regarding processing of payment you can visit here or contact Amazon.in customer support here. The following cards issued in India can be used: Credit Cards: Visa, Mastercard, American Express, Diners Club, and RuPay Debit Cards: Visa, Mastercard, RuPay, and Maestro
IkkaJewels.com Marketplace is safe, secure and guaranteed. It provides you with a convenient method of payment and is the only authorised and recognised form of payment on IkkaJewels.com. You should never pay for a Marketplace item outside of the IkkaJewels.com site.
Orders & Returns
To add items to your cart, tap the Add button next to any item and continue shopping. Tap on the cart icon on the top to go to your Shopping cart. After you have reviewed the items in your Shopping Cart, you are ready to proceed to checkout and complete your order.
No, you do not need to register for an account in order to place an order.
To cancel orders that aren't dispatched yet: Go to Your Orders Select the item you want to cancel and click Cancel items Provide reasons for cancellation (optional) Click on Cancel Checked Items.
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.